Client Coaching Agreement and Terms
Last updated: July 2026
These terms apply to strength, conditioning, nutrition and related coaching services provided by TSC Coaching and Nutrition Pty Ltd trading as Total Strength Coaching (TSC). They should be read together with the package, price, inclusions and start date provided to the client by email, invoice, service schedule or payment page.
By paying for, accepting or commencing a TSC service, the client confirms that they have received, read and agreed to these terms. These terms are intended to operate as a binding agreement between TSC and the client.
1. Coaching services
TSC may provide strength and conditioning programming, in-person or online coaching, technique review, check-ins, progress monitoring, nutrition coaching, meal-planning support, macronutrient guidance, food-journal review, habit coaching, education resources and access to a coaching app.
The services included in a client’s package are those described in writing by TSC before purchase. Programming and recommendations may be adjusted to reflect the client’s goals, progress, health, recovery, schedule, preferences, available equipment and other relevant information. Services outside the agreed package require separate agreement and may incur an additional fee.
2. Nutrition coaching scope
TSC nutrition coaching is intended to support general health, performance, body composition, sustainable habits and informed food choices. Depending on the package, it may include personalised meal-planning guidance, suggested meal options, calorie or macronutrient targets, food-journal review, accountability, education and practical strategies.
Nutrition coaching is not medical nutrition therapy and does not replace diagnosis, treatment or advice from a doctor, accredited practising dietitian or other appropriately qualified health professional. TSC does not diagnose or treat eating disorders, allergies, gastrointestinal disease, metabolic disease or other medical conditions.
The client must disclose relevant medical conditions, medications, allergies, intolerances, pregnancy, breastfeeding, history of disordered eating and advice received from a health professional. TSC may require medical or dietetic clearance, refer the client to another professional, or decline or modify nutrition services where this is reasonably required for safety or scope of practice.
Meal plans and recommendations are educational and practical tools. The client remains responsible for checking ingredients, food labels, allergy risks, food safety and whether a food is suitable for them. The client should seek medical advice before making significant dietary changes where they have a medical condition, take medication or have been advised to follow a therapeutic diet.
3. Package, fees and recurring payments
The client’s package, monthly fee, included appointments, billing date and any initial commitment period will be set out in the relevant email, invoice, service schedule or Stripe payment page.
Fees are charged monthly in advance through TSC’s nominated payment provider. By providing payment details, the client authorises recurring charges for the agreed amount until the service is cancelled in accordance with these terms.
The monthly fee covers the overall coaching service, including programming or nutrition support, app access, reviews, communication and any included appointments. It is not calculated only by appointments attended. Unused app access, check-ins, support, plans or programmed sessions do not accumulate as credits unless TSC agrees otherwise in writing.
If a payment fails, TSC may retry the payment and suspend services while the account remains overdue. Third-party dishonour or transaction fees may be passed on where disclosed. TSC may change fees by giving at least 30 days’ written notice. A change will not apply retrospectively.
4. Appointments and cancellations
The client must attend in-person or scheduled online appointments at the agreed time and provide at least 24 hours’ notice to cancel or reschedule.
With less than 24 hours’ notice, or where the client does not attend, the appointment may be treated as used and a replacement is not guaranteed. A late arrival may result in a shortened appointment so later clients are not affected.
If TSC cancels an appointment, TSC will offer a replacement appointment, credit or other reasonable alternative. TSC may make reasonable exceptions for sudden illness, injury or genuine emergencies.
5. Client travel, holidays and pauses
A client may request a pause for planned travel, medical reasons or other significant circumstances. Unless TSC agrees otherwise, the request must be made at least 14 days in advance, be for at least two consecutive weeks and not exceed eight weeks in any 12-month period.
TSC may offer a full pause, continued online coaching, or app and program access for a reduced fee. A full pause suspends active coaching and may suspend app access. The client’s previous appointment time cannot always be guaranteed on return. A pause only takes effect when confirmed by TSC in writing.
6. TSC travel and temporary changes to in-person services
This section applies only where the client’s package includes in-person strength coaching, in-person nutrition coaching or another scheduled face-to-face service.
Where Kristen, Tim or another TSC coach will be unavailable because of planned travel, TSC will aim to provide at least 14 days’ written notice. This notice period may not be possible in the event of sudden illness, emergency or circumstances outside TSC’s reasonable control.
For the affected period, TSC will discuss a reasonable temporary arrangement with the client. Depending on the service and the client’s preference, this may include continuing the service online, providing an adjusted online package at a discounted rate, providing online support at no additional charge, rescheduling included appointments, applying a credit, or pausing the service and payments for the agreed period.
Any temporary fee reduction, free online service, credit or pause will be agreed in writing before it takes effect. TSC will seek to preserve continuity of coaching and minimise disruption, but a particular in-person appointment time cannot always be guaranteed following a pause or temporary change.
7. Ending the agreement
Unless an initial commitment period has been agreed, coaching continues month-to-month. Either party may end the agreement by giving at least 14 days’ written notice before the next scheduled payment date.
If notice is received less than 14 days before the next payment date, the next payment may still be processed and coaching will continue until the end of that paid period.
TSC may suspend or end services immediately where a client creates a safety risk, behaves abusively or inappropriately, repeatedly fails to pay, deliberately withholds important health information, misuses TSC materials or commits a serious or repeated breach of these terms. If TSC ends services for another reason, prepaid fees for services not provided will be refunded.
8. Health, medical clearance and exercise risk
The client must disclose all information reasonably relevant to safe participation, including injuries, pain, medical conditions, medications, recent surgery or treatment, pregnancy, dizziness, chest pain, fainting and advice from a health professional. The client must promptly advise TSC of any change.
TSC may require medical or allied-health clearance and may stop, decline or modify an activity where it reasonably believes this is required for safety. TSC coaches do not diagnose medical conditions or replace advice from a doctor, physiotherapist, psychologist, accredited practising dietitian or other registered health professional.
The client acknowledges that exercise carries inherent risks, including soreness, strains, sprains, falls, aggravation of existing conditions, cardiovascular events and other injuries. TSC will take reasonable care, but not every risk can be removed.
The client agrees to follow reasonable safety instructions, use equipment as directed, train in a safe environment, disclose pain or concerning symptoms immediately, stop an activity they reasonably believe is unsafe and seek medical assistance when appropriate. For remote training, the client is responsible for the condition of their equipment and training environment.
9. Online coaching, app access and communication
TSC may use third-party platforms such as Everfit, Google Workspace, video-calling services and payment providers. Availability may occasionally be interrupted and those providers have their own terms and privacy practices.
Remote coaching does not provide the same direct supervision as an in-person service. Exercise technique feedback is limited to what TSC can reasonably see in information or footage supplied by the client. Nutrition and Strength Coaching feedback is limited by the accuracy and completeness of information provided by the client.
The client must not share their login or give another person access to personalised programs, meal plans or coaching resources.
TSC may communicate through the coaching app, email, telephone, text message or video call and aims to respond to routine messages within two business days. Messaging is not an emergency service. In an emergency, the client should contact emergency services or an appropriate health professional.
10. Client responsibilities and results
The client is responsible for providing accurate information, attending appointments, reviewing coaching materials, communicating concerns and applying recommendations consistently and safely.
TSC does not guarantee a particular strength, fitness, health, weight, body-composition, energy or nutrition result. Results vary and depend on factors including attendance, consistency, effort, food intake, sleep, stress, health, medication, lifestyle and adherence to the agreed approach.
11. Service issues and consumer rights
TSC will provide services with due care and skill and in accordance with the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.
A client who believes a service has not been provided as agreed should contact TSC promptly so that an appropriate remedy can be considered. Depending on the circumstances, this may include correction, replacement, rescheduling, credit or refund where required.
12. Privacy, health information and media
TSC may collect and use contact details, health and injury information, dietary information, allergies and intolerances, exercise and nutrition history, measurements, check-in information, food journals, photographs or technique videos, app activity and payment records to deliver and personalise services, monitor progress, communicate, administer payments and meet safety, insurance and legal obligations.
Information may be stored or processed through coaching apps, cloud services, email, payment systems and professional advisers. TSC will take reasonable steps to protect it and will handle it in accordance with applicable privacy obligations and TSC’s Privacy Policy. www.totalstrengthcoaching.com/privacy
Technique footage, progress photographs and food records may be used internally for coaching. TSC will not use the client’s name, image, testimonial, results, training footage or nutrition information for advertising, social media or promotional purposes without separate consent. Marketing consent is voluntary and may be withdrawn for future use.
13. Intellectual property and private training location
TSC retains ownership of its programs, meal plans, templates, resources, videos, documents, methods and educational materials. The client receives a personal, non-transferable right to use them for their own coaching purposes.
The client must not sell, publish, commercially exploit, represent as their own, or share complete programs, meal plans or resources with another person. App access may end when coaching ends.
Where coaching occurs at TSC’s private facility, the client must attend only at agreed times, follow access, parking, equipment and safety instructions, respect the privacy of the premises and surrounding residents, and obtain approval before bringing another person.
14. Complaints, changes and general terms
Concerns should be raised with TSC at the contact details below. TSC will work with the client in good faith to resolve them. The client retains the right to contact the relevant consumer protection body or seek independent advice.
TSC may reasonably update these terms because of changes to services, systems, fees or legal obligations. Material changes affecting an existing client will be provided in writing before taking effect and will not retrospectively remove accrued rights.
If part of these terms is invalid or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. These terms are governed by the laws of South Australia.
15. Contact details
TSC Coaching and Nutrition Pty Ltd trading as Total Strength Coaching
ABN: 14 678 184 533
Email: tim@totalstrengthcoaching.com
Phone: 0417 805 431
Website: www.totalstrengthcoaching.com
Client Service Details
The following details may be completed for an individual client or confirmed separately by email, invoice, service schedule or Stripe payment page:
Client: [insert]
Package: [Strength / Nutrition / Combined / Other]
Monthly fee: $[insert]
Included in-person appointments: [insert]
Included online services and app access: [insert]
Billing date: [insert]
Initial commitment period, if any: [insert]
Special arrangements: [insert]
By completing payment, accepting the relevant Stripe checkout terms or commencing services, the client confirms acceptance of these terms and the service details provided to them.